As most of our existing clients already know, we have implemented deposits at the time of booking for many of our services within the last year. This is not to discourage any of our existing or new clients from seeking care at our clinic, we enjoy the increase of pet patients in our area and want to do the best we can to serve as many of them as possible! The deposit process was created to encourage any clients that have scheduled an appointment to show up to their appointment and arrive on time. With the increase of clients not showing up or notifying us of their schedule changes, we will be collecting deposits. We understand that life happens, and things can change in a moment’s time. However, with the increase of pets, we often have a cancellation list of sick patients that need to be seen. To respect the other pet owners, effective immediately, we will be requiring deposits at the time of booking.

• Deposits will be due at the time of booking
• Appointment times will not be held until the deposit is paid
• Refunds: Full refund available for any appointment canceled or rescheduled more than 72 hours in advance
• Any appointment scheduled within the 72 hour time frame will be automatically Non-refundable
• Payment types accepted: Cash, Debit or Credit Card (If paying with a card the transaction will be ran immediately, we will not hold card information)

Deposits will be required for the following:

• Same Day Doctor Exams
• Sick Pet Appointments
• Emergency Exams
• Surgeries
• Drop Off Procedures
• Rescheduling after any Missed Appointment
• Multiple Pet Appointments

Sincerely,
Your friends at the Delano Veterinary Clinic